Privacy Policy

Privacy Policy

Effective Date: 24/03/2026

1. Introduction

At Lutanova, we value your privacy and are committed to protecting the personal information you provide when using our website, www.lutanova.com. This Privacy Policy outlines the types of personal data we collect, why we collect it, how we use it, and how we protect it. By using our website, you agree to the terms of this policy.

This policy applies to all services provided by:

Lutanova.com
Email: support@lutanova.com
Company: JAUDZEMS TRADING LIMITED
Address: Rm 701, Unit 127, 7/F, Twr B New Mandarin Plaza, 14 Science Museum Rd, Tsim Sha Tsui, Hong Kong
Company Registration Number: 79994779

2. What Information We Collect

  • Personal Data: We collect personal information such as your name, email address, phone number, and any other information you provide when registering for services or making a purchase.

  • Communication Data: When you contact us via email or other messages, we may store these communications and any personal data relevant to your inquiry.

  • Usage Data: We collect information about how you interact with our website using cookies and similar tracking technologies. This helps us understand user behavior and improve our services.

3. How We Use Your Information

  • To Provide Our Services: We use your personal data to process orders, provide customer support, and improve your experience.

  • For Communication: We may use your contact information to respond to your queries, send updates, and provide customer support.

  • For Website Improvement: We use cookies to analyze how visitors use our website, helping us enhance the site’s functionality and user experience.

4. Cookies

We use cookies to track how users interact with our website and for market research purposes. Cookies are small text files placed on your device to collect usage data. This data is used to provide reports and improve our services. You can disable cookies through your browser settings, but this may affect the functionality of the website.

5. Sharing of Data

We do not share your personal data with third parties, except for web applications we use to optimize our services (such as WebwinkelKeur for the review system). Any shared data is used solely for the relevant purpose and is not further distributed. In some cases, internal sharing may occur, but only among employees who are bound by confidentiality agreements.

6. Your Data Rights

You have the right to:

  • View, modify, or delete the personal data you have provided to us.

  • Unsubscribe from newsletters or promotional emails by using the option provided at the bottom of each email.

  • Contact us to update or remove your information from our records.

7. SMS Marketing

By providing your phone number, you consent to receive SMS marketing messages, including order confirmations, promotional offers, and transactional updates like cart reminders or review requests. You may opt out of SMS marketing at any time.

8. Changes to This Privacy Policy

We may update this Privacy Policy as needed based on changes to our website or services. We encourage you to review this page periodically to stay informed about how we are protecting your personal data.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or the handling of your personal data, please contact us:

  • Email: support@lutanova.com

  • Website: www.lutanova.com

  • Company: JAUDZEMS TRADING LIMITED

  • Address: Rm 701, Unit 127, 7/F, Twr B New Mandarin Plaza, 14 Science Museum Rd, Tsim Sha Tsui, Hong Kong

Thank you for trusting Lutanova with your personal data.